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We were founded with a strong belief in the guiding principle of “do unto others as you would have them do unto you.” To this day, those are words we live by. It is a credo that informs every decision. Our staff and leadership are dedicated to putting people first. We treat all of our residents with the respect, dignity, and compassion they deserve.
Compassionate Clinical Care
No two people are alike, and our treatment and care plan for each resident is just as unique. Compassionate clinical care means your loved one will be cared for by highly trained nursing staff who provide patient-centered attention at all times. We understand there is a difference between managing one’s care in a clinical versus a community setting and we are committed to developing a care plan that is right for each resident.
We recognize the importance of food and how it impacts the quality of life not only as sustenance but as a pleasurable and social activity as well. At our homes, you will find menus that feature regional favorites, made with the highest quality ingredients to provide meals that are nutritious and delicious. It’s food our residents look forward to enjoying!
We are dedicated to providing the finest care possible to each of our residents. That means nurturing the body, mind and spirit. We achieve this through our imaginative and engaging life enrichment programs that are tailor-made to serve the individual needs and interests of residents in each of our facilities. It is our way of creating a healthy and happy community where residents not only live, but belong.
The heart of a healthcare worker is a little different from the rest. We have always known it and every day we experience it. Our team members are dedicated beyond comparison and every day, prioritize the health, well-being, and happiness of every person in their care. We work hard to make sure our team members know how much they are appreciated. From car giveaways–yes, cars–to generous compensation plans and frequent recognition, our healthcare staff understands we’ve never taken their dedication for granted, and never will.
There is nothing more important in today’s world than the cleanliness of a nursing home. At every home, you will see our commitment to cleanliness isn’t anything new. It is in our DNA. The White Glove Program begins with rigorous training and adherence to high standards that ensure a clean environment in every sense of the word. Our White Glove surveyors visit twice a year to provide training to our staff and ensure our high cleaning standards are maintained.
We take cleaning and disinfection seriously.
To continue our high standard of clean and healthy, we have partnered with MasVida Health Care Solutions and their MViP Program.
As we all know the fight again germs has never been more important. This is why we educate and empower our staff to create the most robust infection prevention and cleaning processes. As a company, we have committed to only use sustainability and environmentally responsible products and partners (like MasVida) who share the same values.
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Customer Care Line
Our skilled care team continually seeks ways to improve the quality of care we offer our residents. As a resident or family member, please feel free to contact our customer care line at any time to express concerns, offer advice, or seek assistance with a problem you may have. Your call can be anonymous, and all concerns are reviewed by our customer care team and followed-up on.
Long-Term Care Ombudsman
A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1-800-252-2412.